Do you have a refund or exchange policy?

Unfortunately, we do not offer refunds. 

According to Australian health regulations, once the products have left our pharmacy (even if they are unopened) they are no longer considered to be in saleable condition. Therefore for safety reasons, we are unable to offer exchanges for any products that have left the pharmacy. 

If you have any concerns about your products, please contact our Patient Care Team as soon as possible for a resolution.